Privacy Policy

At PolyMenu, we respect your privacy. This policy explains what information we collect when you use our services, why we collect it and how we protect it.

1. Data we collect

We only collect the data necessary for the platform to work:

• Restaurants: restaurant name, WhatsApp number, email address, password (hashed), profile information (logo, currency, slug).
• Customers: WhatsApp number (voluntarily provided to receive the order confirmation), table number and order content.
• Technical data: IP address, browser type, pages visited and language preferences.

2. Use of your data

Your data is used to:

• Create and manage your restaurant account.
• Send and receive orders through the configured channels (WhatsApp, email, printer, webhook).
• Manage subscriptions and payments.
• Improve our services and ensure the security of the platform.
• Send the order confirmation to the customer.

We never sell your personal data to third parties.

3. Data sharing

We only share your data with service providers that help us deliver the platform: hosting, payment services (CinetPay), messaging services (WhatsApp via Waha), push notifications (OneSignal) and artificial intelligence services (Google Gemini, OpenAI).

These providers process your data only on our behalf and according to our instructions.

4. Data retention

We keep your data for as long as necessary to provide our services and comply with our legal obligations. Order data is kept for the restaurant history and customer base.

You can request the deletion of your data at any time.

5. Your rights

In accordance with applicable regulations, you have the following rights:

• Right to access your data.
• Right to rectify inaccurate data.
• Right to delete your data.
• Right to object and to restriction of processing.
• Right to data portability.

To exercise these rights, contact us through the channels listed on our website.

6. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification or disclosure.

7. Changes

We may update this privacy policy. The latest version will always be available on this page, along with its update date.